![]() ![]() Double-click the AoE3DE_s.exe application to launch the game.Right-click the game in your Steam library and click Properties.□ STEAM: Open the game directly instead of through the Steam client.ĭoing so may change your error message, which can help you better-diagnose the root of the issue. Once this is done, re-launch the game and verify that the issue is fixed. □ STEAM: Verify the integrity of the game files.įollow the steps to verify the integrity of your game files. ![]() You can run the Microsoft Store App Troubleshooter to identify and address many different issues with Windows. □ MICROSOFT STORE: Run the Microsoft Store App Troubleshooter. ![]() □ MICROSOFT STORE: Update Microsoft Gaming ServicesĬheck for updates to the Microsoft Gaming Services in the Downloads section of the Microsoft Store. Download Visual Studio Tools - Install Free for Windows, Mac, Linux.You can find the latest visual studio files here: Make sure you have all the necessary files to run the game. □ Manually update Microsoft Visual C++ Redistributables and restart your machine. Microsoft Store: Program Files > WindowsApps > Microsoft.Boston_101.101.#.0_圆4_8wekyb3d8bbwe > Game > AoE3DE.exe.Steam: Program Files (x86) > Steam > steamapps > common > Boston > AoE3DE_s.exe.If the antivirus requires you to target the game files through “Browse…”, the default file path will be: Trend Micro: The game must be added to the program’s allowlist.F-secure: The game must be added to the program’s allowlist.Comodo: disable shellcode injection detection.Bitdefender: The game must be added to the program’s allowlist.AVG: The game must be added to the program’s allowlist.Avast: The game must be added to the program’s allowlist.Here are a few particular antivirus programs with known conflicts, as well as resolution steps for each: Double check that the game is still on your allowlist!) ( Note: some antivirus programs may remove the game from the allowlist when it is updated. Add the game to any allowlist feature in your antivirus program.Check your antivirus settings to make sure the game is not being blocked. Some antivirus programs may prevent the game from launching. Laptop video drivers are dependent on and obtained from your laptop’s manufacturer.Once you know what hardware you’re using, you can download the appropriate drivers from the web: You can check what video card and drivers you are running using the DxDiag command. If you are playing on old or outdated display drivers, you may encounter issues when trying to launch and play any game. If you need to update your version of Windows 10/11, you can follow the instructions here. ![]() This includes checking your version of Windows 10/11. Ensure that your system meets the minimum system requirements to run the game. Please work through the following steps to see if they fix the problem: □ Ensure that your computer meets the minimum requirements to play the game.Ī majority of crashes upon launching the game can be attributed to playing on a PC that does not meet the recommended requirements. Try restarting your machine to recognize any new or missing updates.There are several potential workarounds to this issue. It may take several restarts to finish identifying and installing a critical update. Enter this command on the PowerShell and press enter:.Type powershell, then select Run as Administrator and press Enter.□ Use Powershell to Repair or Reinstall the Microsoft Store app. I cannot see or install the app from the Microsoft Store.Troubleshoot game installations on a Windows 10/11 device.□ Try the troubleshooting steps in the Xbox Support articles below: Open the app and update the game from there. □ Install the Xbox app and update the game through it □ Update Microsoft Gaming ServicesĬheck for updates to the Microsoft Gaming Services in the Downloads section of the Microsoft Store. Be sure to restart your device after installing any updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Verify that there are not any pending Windows updates. If a game update is not showing up in the Microsoft Store or a previously installed DLC is not available in game, these steps can be used to show and download the newest game version. ![]()
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